Debt Help Scotland values each and every customer. In the unlikely event that you should not be happy with a product or service provided by us, we do our best to put things right.
Any complaint will be dealt with in an efficient, fair and positive way as described below.
Please address your letter to the Complaints Manager at:Debt Help Scotland
112 Cornwall Street South
Our Complaints Procedure
If you have not received a final response letter from us within 8 weeks of the complaint date (stage 1) or you are dissatisfied with the decisions in our final response letter, you can:
The Debt Resolution Forum.
Telephone: 0161 905 8372
OrThe relevant regulatory body via the Insolvency Service Complaints Gateway at:
Address: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
Telephone: The Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm).